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Frequently Asked Questions
Q: I live in a far away place. How much is shipping going to cost me?
A: We need to know what you want exactly to give you a price. If you want to add items the price may also change. For our international customers we always send the package as a gift and declare the value of the package to me less than it is. To send us a list of the items you want please click here.
Q: When is the best time to order?
A: You can place an order anytime you like. However for fastest service the optimum time to place an order is on Sunday evening or Monday morning before 10 AM Pacific Standard Time.
Q: Do you accept orders over the phone?
A: Yes, call us any time. 818-508-9921
Q: I have a show tomorrow morning at 9 AM and I need an act. Can you put one together for me and get me the props by 8 AM, I need at least an hour to practice?
A: We can send props over night. However it is to your benefit to plan ahead so that you will not be in a tight position. Please remember a lack of preparation on your part does not constitute an emergency on our part.
Q: How much is domestic shipping? Is it exactly what it says in on the Shipping Info chart?
A: Actually 9 out of 10 times shipping is less expensive than what the chart says. If you purchase a feather for $ 1000.00 and it costs us $ 3.55 to send it to you, that is what we will bill you. Conversely if you purchase a block of lead for $ 3.55 and it costs $ 1000.00 to send it, that is what we will bill you. We do not charge extra money for handling. Most orders do not cost more than $ 4.65 to send. We mail almost everything vis Priority Mail with Tracking.
Q: Can I pay with a credit card? Money order? PayPal?
A: Yes. The only form of payment we do not accept are IOU's (and effects 1/1/2008 no Checks are accepted)
Q: I have purchased magic from you in the past and I want to be able to use the Instant Order Feature. How can I do this?
A: If you have purchased from us before you have a customer number. If you don't know what that number is e-mail us and we will send it to you. We must also set up a password for you. Contact us and we will set it up. Please note in order to use the Instant Order feature we need to have a current credit card number on file.
Q: I am not happy with my purchase, the trick is just too hard. Can I return it
A: No, once you have bought a trick, it is yours. Magic is all based on secrets and sometime the secret is VERY easy and something you can make on your own. We can only suggest, put it on a shelf for a few months, practice other magic and then try again.
Have any more questions? If so please click here
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